Refund policy

Refund Policy

30-Day Easy Returns

At Liici, we want you to love your purchase. If, for any reason, you're not satisfied, we offer an easy return process.

Return Policy Overview

  • Return Window: You have 30 days from the day you received your order to initiate the return.
  • Condition: Items must be unused, in their original condition, and returned with the original packaging.
  • Easy Returns: Returning items to us is easy and our customer support team will assist you every step of the way.
  • Territorial Scope: This Return and Refund Policy applies to purchases within the United States.

Return Costs

  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
  • For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to you, the customer. This applies when you purchase the wrong product, the item does not fit, or you no longer want the item. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.
  • Restocking Fee: We do not charge any restocking fees.

How to Return an Item

  1. Contact Us: Email our team at support@liici.com with your order number and reason for the return.
  2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  3. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.
  4. Return Address: 400 E 10th Street, Lockport, IL 60441, United States

Refund Process

  • Inspection: Once we receive your return, we'll inspect the item to ensure it meets our return criteria.
  • Refund: After inspection, your refund will be processed within 7 business days. It usually takes another 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

Want to swap for a different size, color, or product? No problem! Reach out to us at support@liici.comand we'll help you exchange your item quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

Questions?

Visit our Frequently Asked Questions page or contact our customer service.

Contact Information

Store Name: Liici
Address: 400 E 10th Street, Lockport, IL 60441, United States


Email: support@liici.com
Phone: +1 (815) 603-2178

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CST)

We will respond to your email within 24 hours (Mon–Fri) — weekend messages answered Monday.