Frequently Asked Questions

How can I contact customer support?
You can reach us by visiting the Contact page or emailing support@liici.com.

Where do you ship to?
We ship exclusively within the United States.

What are the shipping costs?
Shipping is always FREE on all US orders.

How long will it take to get my order?

• Order cutoff time: 5:00 PM (CST) Central Standard Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order handling time: 1 to 4 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 6 to 12 business days (Monday to Friday).
• Estimated delivery time: 7 to 16 business days.

Is my payment data safe with you?
Yes, all transactions are encrypted with SSL technology.

What payment methods do you accept?
Visa, MasterCard, Amex, PayPal, Apple Pay, Google Pay, Shop Pay.

Where is my order after delivery time expired?
Contact us if not received 3 days after estimated delivery.

How long can I request a refund?
Within 30 days of receiving your item.